SmilraPowered by Cipher
Your support inbox should make money
Smilra answers your customers with Cipher, our own internal AI engine — not a third-party chatbot — that has been learning your brands for the last seven months. Your team approves every reply in their own language, and we quietly turn satisfied customers into new orders.
Every inbox in one language
Swedish, Norwegian, Danish, Finnish or English comes in. Your team reads it in the language they actually speak. No screenshots, no copy-paste into a chatbot.
Draft review that takes seconds
AI writes the reply, we show it side by side with an English translation. Approve to send, or flag it and the mail moves to a Needs Adjustment folder automatically.
Support that pays for itself
Happy customers get a personal compensation offer with a time-limited code. Split-test 10, 20 or 30 percent and see exactly which one converts.
Revenue attribution built in
Codes are tracked back to real store orders, so you see the extra revenue support generated down to the krona.
Chargebacks and risk logging
Track chargebacks per store and market, and spot the products and carriers that keep causing them.
Built for multi-market brands
Multiple stores, multiple mailboxes, multiple countries, one console and one brand voice per store.
You only really pay when you win
A small base licence covers the AI running your inbox. On top of that we take a share of the extra revenue we generate for you through support. If we sell nothing, the share is nothing.